Ring

Ring video won’t load, freezes or shows a black screen? Find out whether the problem is with Live View, recorded events, Wi-Fi, the app or your phone.

Ring Doorbell night vision looks black, blurry or washed out? Check the settings, lens, lighting, reflections and camera position to find the cause.

Your Ring Doorbell button works but there’s no sound, or the doorbell doesn’t respond at all? Find out where the problem is and what to check first.

Is your Ring Doorbell not charging or charging unusually slowly? Work through the power source, connections, temperature and battery checks to find the problem.

Ring Doorbell alerts aren’t reaching your phone? Find out whether the problem is with motion detection, Ring settings, phone notifications or the app.

Charging your Ring Doorbell more often than usual? Find out how motion activity, Wi-Fi, Live View, Snapshot Capture, weather and battery age can affect battery life.

Ring Live View won’t load, keeps freezing or shows a connection error? Work through the doorbell, Wi-Fi, app and network checks that matter most.

Is your Ring Doorbell not recording? Check whether the problem is related to your subscription, motion detection, recording settings, Wi-Fi or device power.

Your Ring Doorbell may be online but still miss people or other movement. Check motion settings, zones, sensitivity and positioning to find the cause.