Google TV & Chromecast

If your Google TV keeps restarting, identify whether the problem occurs during startup, while streaming or when opening an app, then follow the relevant troubleshooting steps.

A Google TV black screen can result from an HDMI connection, power supply, app, display setting or television problem. Identify your symptoms and follow the right fix.

If your Google TV keeps buffering, identify whether the problem affects one app, several apps or mainly 4K video, then troubleshoot the right cause.

If your Google TV apps aren’t working, first identify whether one app or several apps are affected, then troubleshoot the app, connection or Google TV device.

If your Google TV remote isn’t working, first identify whether the entire remote, Bluetooth connection or only certain TV-control buttons have failed, then follow the right fix.

If your Chromecast keeps disconnecting, identify whether the device is dropping off Wi-Fi or only losing the Cast session, then follow the right troubleshooting steps.

Chromecast not showing up when you try to cast? Check whether the problem affects one app, one device or everything on your network, then follow the right troubleshooting path.

Chromecast not connecting to Wi-Fi? First identify whether your network is missing, setup can’t complete, the device has gone offline or you’ve changed your Wi-Fi details. Then follow the right fix.